{"id":1425,"date":"2018-11-16T15:10:54","date_gmt":"2018-11-16T15:10:54","guid":{"rendered":"http:\/\/coca-colahellenickosovo.com\/customers\/any-questions\/"},"modified":"2019-03-25T12:51:34","modified_gmt":"2019-03-25T12:51:34","slug":"any-questions","status":"publish","type":"page","link":"https:\/\/coca-colahellenickosovo.com\/sr\/kupci\/any-questions\/","title":{"rendered":"Da li imate pitanja?"},"content":{"rendered":"<p>FAQ<\/p>\n<p>Na\u0161a linija mo\u017ee da vam pomogne da dobijete slede\u0107u informaciju:<\/p>\n<ul>\n<li>O poslovanju kompanije<\/li>\n<li>O Kvalitetu proizvoda i cena<\/li>\n<li>Porud\u017ebinama<\/li>\n<li>Isporuci proizvoda<\/li>\n<li>Kako do na\u0161ih fri\u017eidera<\/li>\n<li>U vezi re\u0161avanja\u00a0problema sa fri\u017eiderima<\/li>\n<li>Trenutne aktivacije i promocije<\/li>\n<li>Obnavljanjem \/ izmenom ugovora<\/li>\n<li>Finansijska pitanja<\/li>\n<\/ul>\n<h2>\u00a0FAQ<\/h2>\n<ul>\n<li><strong>\u00a0Kako mogu postati kupac CCHBC?<\/strong><\/li>\n<\/ul>\n<p>Ukoliko \u017eelite da postanete na\u0161 kupac potrebne informacije o uslovima sklapanja ugovora mo\u017eete dobiti od komercijaliste, koji pokriva teren na kojem se objekat nalazi. Do broja telefona komercijaliste mo\u017eete do\u0107i\u00a0pozivanjem info linije: +383 38 540 690<\/p>\n<ul>\n<li><strong>Kako do\u0107i do va\u017ee\u0107ih cenovnika?<\/strong><\/li>\n<\/ul>\n<p>Ukoliko su vam potrebni cenovnici na\u0161ih proizvoda mo\u017eete ih dobiti od svog komercijaliste, pozivanjem besplatne info linije na broj telefona: +383 38 540 690<\/p>\n<ul>\n<li><strong>Kako mogu poru\u010diti robu?<\/strong><\/li>\n<\/ul>\n<p>Robu mogu poruciti samo kupci koji imaju potpisan ugovor o saradnji.<\/p>\n<p>Roba se mo\u017ee poru\u010diti na dva na\u010dina:<\/p>\n<p>Preko komercijaliste koji je zadu\u017een za teren na kome se kupac nalazi<\/p>\n<p>Pozivanjem info linije na broj : +383 38 540 690<\/p>\n<ul>\n<li><strong>Kako nabaviti to\u010dilice za Coca-Colu?<\/strong><\/li>\n<\/ul>\n<p>Coca\u2011Cola Hellenic je jedna od malobrojnih kompanija koje imaju to\u010dilice u ponudi. \u00a0Zbog velikog interesovanja i specifi\u010dnosti samog proizvoda preporu\u010dljivo je da nas kontaktirate +383 38 540 690 gde mo\u017eete dobiti dodatne informacije.<\/p>\n<ul>\n<li><strong>Kako dobiti rashladnu opremu na kori\u0161\u0107enje, suncobrane, stolove, stolice, \u010da\u0161e\u2026?<\/strong><\/li>\n<\/ul>\n<p>Za rashladne vitrine, tende, suncobrane, kao i stolove, stolice, \u010dase i drugi promo material mo\u017eete se obratiti direktno svom komercijalisti.<\/p>\n<ul>\n<li><strong>Kako re\u0161iti problem sa kvarom na rashladnoj opremi? <\/strong><\/li>\n<\/ul>\n<p>Ukoliko se pojavi kvar na rashladnoj vitrini prijavljujete ga svom komercijalisti ili na broj +383 38 540 690<\/p>\n<ul>\n<li><strong>Kako ulo\u017eiti reklamaciju na kvalitet proizvoda\/isporuke?<\/strong><\/li>\n<\/ul>\n<p>Za eventualni lom prilikom istovara odgovara lice koje vr\u0161i istovar. U slu\u010daju \u017ealbe na kvalitet pakovanja potrebno je stopirati istovar kako bi se dokumentovalo stanje pakovanja i izvr\u0161io istovar na najbezbedniji mogu\u0107i na\u010din.<\/p>\n<p>Ukoliko se prilikom prijema ili raspakivanja robe uo\u010di bilo kakav nedostatak, a voza\u010d je ve\u0107 oti\u0161ao, mo\u017eete prijaviti na broj telefona +383 38 540 690 u kojem \u0107ete navesti: \u0161ifru kupca, broj otpremnice, nedostatak na robi i kontakt. Ukoliko ste u mogu\u0107nosti mo\u017eete poslati i fotografije robe na koju imate primedbu.<\/p>\n<p>Tako\u0111e ukoliko postoji primedba na rad voza\u010da prilikom istovara robe mo\u017eete nas kontaktirati na gore navedeni broj telefona info linije.<\/p>\n<ul>\n<li><strong>Kako pravilno popuniti otpremnicu prilikom povrata robe?<\/strong><\/li>\n<\/ul>\n<p>Otpremnica je dokument koju kupac popunjava prilikom prijema robe i svojim potpisom i pe\u010datom potvr\u0111uje da je saglasan sa isporukom.<\/p>\n<p>Ukoliko neki od artikala nedostaje prilikom isporuke ili ga sam kupac vra\u0107a, to se upisuje pored tog proizvoda na otpremnici u koloni \u201cvra\u0107eno\u201d. \u00a0Samo tako popunjena otpremnica je prihvatljiva u slu\u010daju reklamacije i ispravke fakture.<\/p>\n<p>Sva ostala dokumentacija\u00a0koja se popunjava prilikom primopredaje mo\u017ee biti popunjena (kup\u010dev zapisnik, voza\u010dev zapisnik i sl\u2026), ali je neophodno sve korekcije upisati na otpremnici.<\/p>\n<p>Otpremnica se sastoji iz \u010detiri primerka. Popunjava se prvi (crveni) primerak dok su svi ostali ispod njega kako bi se stanje preslikalo na sve primerke. U slu\u010daju gre\u0161ke potrebno je pe\u010datom overiti korekcije.<\/p>\n<p>Stanje na svim primercima otpremnice mora biti jednako.<\/p>\n<p>Tre\u0107i primerak (zeleni) ostaje kupcu, ostale primerke voza\u010d uzima i prva dva (crveni i plavi) vra\u0107a u Coca\u2011Cola, a \u010detvrti (crni) zadr\u017eava za sebe kao dokaz o isporuci. Fakturisanje se vr\u0161i na osnovu prvog i drugog (crvenog i plavog) primerka, pa je neophodno da budu ispravno popunjeni sa svim razlikama.<\/p>\n<ul>\n<li><strong>Koji na\u010dini pla\u0107anja robe su predvi\u0111eni?<\/strong><\/li>\n<\/ul>\n<p>Postoje dva na\u010dina pla\u0107anja: avansni i odlo\u017eeni.<\/p>\n<p>Kod\u00a0avansnog pla\u0107anja\u00a0 je potrebno uplatiti novac unapred u iznosu za koji se roba trebuje. Tom prilikom kao poziv na broj na uplatnici se upisuje: 111111 i \u0161ifra kupca.<\/p>\n<p>Kod odlo\u017eenog pla\u0107anja, kreditni kupci po ugovoru imaju odre\u0111ene kreditne\u00a0dane, a kao poziv na broj upisuju broj ra\u010duna\/fakture na koju se uplata odnosi.<\/p>\n<ul>\n<li><strong>Da li prodajemo kori\u0161\u0107enu burad i palete?<\/strong><\/li>\n<\/ul>\n<p>Coca-Cola je kompanija koja ula\u017ee velike napore u o\u010duvanju \u017eivotne sredine pa shodno tome reciklira kori\u0161\u0107enu burad i palate i ne prodaje kori\u0161\u0107enu burad i palate.<\/p>\n<ul>\n<li><strong>Da li mogu da se kupe rashladna oprema, suncobrani, police i sl?<\/strong><\/li>\n<\/ul>\n<p>Rashladna oprema, suncobrani i drugi promotivni materijali Coca-Cole se ne nalazi u slobodnoj prodaji i nije mogu\u0107e kupiti. Kupac opremu mo\u017ee dobiti samo potpisivanjem Ugovora o postavci opreme.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Ako ste kupac Coca-Cola HBC Kosovo tr\u017ei\u0161ta i imate pitanja za nas, \u017eelimo da \u010dujemo od vas.<\/p>\n","protected":false},"author":9,"featured_media":1164,"parent":1417,"menu_order":139,"comment_status":"closed","ping_status":"closed","template":"page-templates\/richtext.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-1425","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Da li imate pitanja? - Coca-Cola Hellenic Kosova<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"http:\/\/coca-colahellenickosovo.com\/sr\/kupci\/any-questions\/\" \/>\n<meta property=\"og:locale\" content=\"sr_RS\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Da li imate pitanja? 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